Refund Policy

Last updated: 28 February 2026

1. Free Plan

Free Plan Available

We offer a free plan with basic features. Pro features require a paid subscription.

  • Access to basic features with the free plan
  • Pro features available with paid subscription
  • Easy upgrade to Pro anytime
  • No credit card required for free plan

2. Subscription and Billing

Pro Subscription

Pro features require a paid subscription. You will be notified before any charges are made.

Billing Cycles

Subscriptions are billed monthly or annually, depending on your chosen plan. Billing occurs on the same date each month or year.

3. Cancellation Policy

Cancel Anytime

You can cancel your subscription at any time with no penalties or fees.

How to Cancel

  • Go to Settings > Subscription in the app
  • Click “Cancel Subscription”
  • Confirm your cancellation
  • You'll receive a confirmation email

When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period. You'll continue to have access to Pro features until that date.

4. Refund Policy

No Refunds Policy

Due to the digital nature of our service, we do not offer refunds for Pro subscriptions (monthly or yearly).

Why No Refunds?

  • Free plan allows evaluation of the service
  • Immediate access to basic features
  • Easy cancellation prevents unwanted charges
  • Digital service with no physical products

5. Special Circumstances

While we maintain a no-refund policy, we may consider refunds in exceptional circumstances:

  • Technical Issues: If our service is unavailable for an extended period
  • Billing Errors: If you were charged incorrectly
  • Duplicate Charges: If you were charged multiple times
  • Service Changes: If we make significant changes to the service

To request a refund for these circumstances, contact us at support@thesmartledger.io with detailed information.

6. Data After Cancellation

Data Retention

When you cancel your Pro subscription, your account converts to the free plan. We do not delete your data at cancellation, because we need it to continue providing the free service to you. We only delete your data if you explicitly request account or data deletion.

Data Export

You can export your data from the in-app Settings at any time.

Account Reactivation

You can reactivate your Pro subscription at any time by logging in and subscribing again.

7. Payment Methods

Accepted Payment Methods

  • Credit and debit cards (Visa, MasterCard, American Express)
  • Digital wallets (Apple Pay, Google Pay)

Secure Payments

All payments are processed securely through Stripe, a PCI-compliant payment processor.

8. Price Changes

We may change our pricing from time to time. If we increase prices:

  • You'll be notified at least 30 days in advance
  • Changes won't affect your current billing cycle
  • You can cancel before the new price takes effect
  • New prices apply to renewals only

9. Contact Information

If you have questions about our refund policy or need assistance with billing:

Email: support@thesmartledger.io
Billing Support: billing@thesmartledger.io
Website: thesmartledger.io
Response Time: Within 24-48 hours

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes via email or through our service. Your continued use of SmartLedger after changes constitutes acceptance of the updated policy.